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Are you getting ready to bring your child to Children's Memorial? Here are some tips and resources we hope can help before, during and after your visit. You can also learn more about what makes us the place where kids come first.

Before your visit

• Need help finding us? Get maps and driving directions.
• Coming in from out of town? Learn more about traveling to Chicago and where to stay.
• Register online for your outpatient appointment using our secure form, or by calling 1.800.KIDS DOC (1.800.543.7362).
• Need to cancel or reschedule an appointment? Please let us know at least 24 hours in advance. It helps us, and it helps other families receive timely care.

During your visit

• Get more information about general visiting hours and policies.
• You are part of your child's health care team. Please ask and tell us anything. Our job is to make sure you feel good about your child's care.
• You have help to navigate the healthcare experience here. Family Services helps you learn more about unique programs and spaces within the hospital for your child and family

Keeping your child safe

• Please don’t be afraid to ask or tell us anything. Our job is to make sure you feel good about your child’s care. We want to work with you to heal your child. We also want you to know what is going on at all times. That’s why we ask you to:
• Speak up and feel free to share everything you feel is important about:

-- Your child’s symptoms

-- Your child’s medications

-- Your child’s allergies (food or medicine)

-- Your child’s medical history

-- Anything you feel is important

• Ask us anything you want about... 

-- Your child’s medicines

-- Your child’s caregivers

-- Your child’s medical equipment

-- Anything that doesn’t feel right

• Do things to keep your child safe, like...

-- Wash your hands, and tell us if you see a caregiver not washing his or her hands 

-- Practice simple hygiene to prevent spreading germs. This inludes covering your nose and mouth with a tissue if you cough or sneeze, then promptly throwing that tissue in the trash, as well as not touching your eyes, nose and mouth

-- Follow all signs for infection control posted outside your child's hospital room

-- Know that you can speak to your doctor at any time

-- Make sure your child has an ID band

-- Give us a list of your child’s medications

-- Put up crib rails and side rails

-- Ask a nurse before giving your child food or taking your child out of the room

-- Ask your doctors, nurses and other staff for their names and what they’re doing

-- Report any problems

-- After you go home, call us if you have any questions

After your visit

• Get more information to answer questions about your bill.
• Learn how to request your child's medical records.