Billing and medical records
Medical bills can be complicated. We want to help you understand your bills, our payment policy and your options.
You may receive more than one bill
You may receive more than one bill for a single visit. Some of these bills may be from your doctor, and others may be from the hospital. Both the hospital and doctors submit bills to your insurance company. More »
You are responsible for obtaining any required referrals from your doctors
Before any visit, ask your insurance company if you need a written referral for the visit or service. Many times, especially if your insurance is an HMO, you will need a referral. If you do not have a referral, you are required to sign a waiver which states you will assume all financial responsibility for the visit.
You are responsible for charges incurred
Always bring your current insurance or enrollment card to each visit.
- Before each visit, we suggest you call the number on that card to understand how medical services will be covered. If services are not covered, we will ask you to pay for those services on the day of the visit.
- At appointment check in, you will have the opportunity to pay outstanding balances.
- During the visit, a physician may order more tests, evaluations, and/or treatments apart from that visit. Some of these tests may result in additional charges.
If services provided are not covered by insurance, we can help you understand your payment options. Generally, we ask for a minimum payment on the day of the visit, and bill the balance.
You may self-pay
If you are not covered by insurance, we can help you understand your payment options. Generally, we ask families to pay their bill on the day of their visit. When it is not possible to predict the exact fees, we may ask for a minimum payment of $100, with any remaining balance billed. For families' convenience, the hospital accepts cash, personal checks, Visa, Mastercard, American Express and Discover card.
You may be eligible for financial assistance
If you are concerned about your ability to pay, contact us at 773.880.4273 (or ext. 4273 from within the hospital). We can help you apply for government and charitable programs. To apply, you will need to share information regarding all of your available financial resources. Learn more about our financial assistance program.