Our commitment to service excellence
Our commitment to service excellence starts with each
member of the Children's Memorial team consciously incorporating these
principles into our daily activities. In doing so, we are expressing to
you, with pride, that we are the organization where kids come first.
- We treat the people we serve with respect and
courtesy at all times.
- We demonstrate pride in our personal appearance and
the appearance of our facility.
- We respect the privacy and confidentiality needs of
the people we serve.
- We anticipate the wants and needs of those we serve
and respond promptly.
- We act to reverse negative situations as quickly as
possible by working to acknowledge, accept and ammend.
- We work to actively listen to and communicate with
the people we serve.
- We demonstrate a sense of ownership and pride toward our work, recognizing
that it is a reflection of Children's Memorial and ourselves.