Patient satisfaction
Giving families the best possible experience is core to our mission, something we strive for each and every day. We also believe honest feedback helps us learn what we do well, and what
we can do better. Learn more about our commitment
to Service Excellence.
Families and patients offer valuable input through our advisory boards. But to measure patient satisfaction,
the hospital works with an outside survey group called Press Ganey. This ensures feedback is kept confidential.
It also enables us to compare our results with many
other hospitals.
Changes we've made
Surveys are routinely mailed to a sampling of families whose children receive care here. We review all results, and have made recent changes based on input, including:
Charting our progress
All data are provided as percentages and categorized by the hospital's “fiscal year” (September 1 to August 31). All questions are evaluated using the following five-point scale in which 1 equals "Very Poor," 2 equals "Poor," 3 equals "Fair," 4 equals "Good," and 5 equals "Very Good."
The charts here show our surveyed families’ responses to the question“Overall rating of care given at this hospital” in each of our four main services: inpatient, emergency, surgical and outpatient. This specific question measures how our patients and families felt about their entire hospital experience – their overall perception of the care they received.