Patient satisfaction
Giving families the best possible experience is core to our mission, something we strive for each and every day. To measure patient satisfaction, the hospital works with Press Ganey, an outside survey group. This ensures feedback is confidential, and it enables us to compare results with other hospitals.
How it works
Surveys are routinely mailed to a sampling of families whose children receive care here. All data are provided as percentages and categorized by the hospital's “fiscal year” (September 1 to August 31). All questions are evaluated using the following five-point scale in which 1 equals "Very Poor," 2 equals "Poor," 3 equals "Fair," 4 equals "Good," and 5 equals "Very Good."
The charts here show our surveyed families’ responses to the question“Overall rating of care given at this hospital” in each of our four main services: inpatient, emergency, surgical and outpatient. This specific question measures how our patients and families felt about their entire hospital experience – their overall perception of the care they received.
Changes we've made
We believe honest feedback helps us learn what we do well, and what we can do better.
So in addition to surveys, we also gain valuable input through advisory boards (from both families and kids) and our commitment to Service Excellence.
Recent changes based on input includes: