Preparing for your child's first visit
Here are some tips to ensure the best possible care during your child's first appointment with us. Also, be sure to see our appointment guidelines, information about insurance and therapy and frequently asked questions.
Before your visit:
- Need to cancel or reschedule? Please call us at least 24 hours in advance. It helps us, and it helps other families receive timely care. Our voicemail system is available 24 hours a day; it's OK to leave a message.
- For the Outpatient Center in Lincoln Park, call 312.227.6240.
- For all other locations, call 708.836.8000.
- Plan to arrive at least 15 minutes before your scheduled appointment time.
- To each visit, bring your physician's written order for treatment, your insurance provider's written referral (for example, HMO referral authorization or pre-certification and your current insurance card).
- Also have your child bring (or wear) a short sleeve shirt, shorts, gym shoes and any braces or equipment your child may use.
- To give your child the best possible treatment, we ask you to make alternative arrangements for siblings.
- Learn how Family Services helps you navigate your healthcare experience. You can also read more about our unique approach to family-centered care.
- Review some general tips from other parents on how to best prepare for a hospital visit.
During your visit
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Be prepared to spend up to 1 hour with us; the last 10 minutes are used to summarize your child's plan of care for insurance purposes.
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Tell us what you think; your clinician asks for your input to set treatment goals and when discussing your child's initial evaluation.
- Know you are an important part of your child's healthcare team. We ask parents to participate and observe, to best understand required home exercises, recommendations and goals of the therapy, and to see overall progress.
After your visit
- Your therapist and our staff will assist you with future appointments.
- Call us with any questions you may have. For the Outpatient Center in Lincoln Park, call 312.227.6240. For all other locations, call 708.836.8000.
- You may receive a patient satisfaction survey in the mail. We encourage you to take the time to share your thoughts with us. Review our latest patient satisfaction scores.
- Get more information to answer questions about your bill.